1. About Us & Business Info

  • Trading Name: Cuffley Flowers

  • Primary Operating Area: Cuffley, Hertfordshire, UK

  • Website: www.cuffleyflowers.co.uk

  • Customer Support Email: cuffleyflowers@hotmail.com.

2. Orders & Contract Formation

  • Order Placement: Placing an order through our store constitutes an offer to purchase the selected items under these Terms.

  • Order Acceptance: Contract formation occurs when we send you an automated Order Confirmation email.

  • Right to Refuse: We reserve the right to decline or cancel any order prior to dispatch due to stock availability, delivery constraints, or pricing errors.

3. Fresh Product Substitution Policy

Flowers are natural, fresh, and seasonal items. Photographs on our website serve as representative style guides.

Substitution Policy: Due to daily market supply and seasonal availability, we reserve the right to substitute individual stems, foliage, or containers with items of equal or greater value while keeping to the bouquet’s overall aesthetic, color palette, and quality standards.

4. Pricing & Payment

  • Pricing: Prices on our website are in British Pounds (£ GBP) and include applicable taxes. Delivery charges are calculated and displayed separately during checkout.

  • Payment Processing: Orders must be paid in full at checkout. Payments are securely handled via integrated gateways (Stripe or PayPal). Cuffley Flowers does not store raw credit/debit card numbers.

5. Delivery & Recipient Availability

  • Delivery Area: We deliver to designated postcodes across Cuffley, Hertfordshire, and surrounding postcodes. Customers are responsible for providing valid address details.

  • Recipient Unavailability: If no one is available to receive the delivery:

    • Flowers may be placed in a designated safe place (e.g., covered porch).

    • Arrangements may be left with a neighbor.

    • A calling card/notification will be left informing the recipient of the drop location.

  • Incorrect Addresses: Cuffley Flowers is not responsible for delayed or failed deliveries resulting from incomplete or inaccurate address information provided by the customer.

6. Cancellations, Returns & Refunds

This policy complies with the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015:

A. Perishable Goods Exemption

Under UK legal regulations, the standard statutory 14-day cancellation window does not apply to perishable goods, including fresh cut flowers, plants, and foliage. Once orders are dispatched or prepared, cancellations or returns based on change-of-mind are not permitted.

B. Damaged or Defective Deliveries

If flowers arrive damaged, wilted, or significantly incorrect, please contact us within 24 to 48 hours of delivery with photos of the issue at cuffleyflowers@hotmail.com. Upon verification, we will provide an appropriate remedy (e.g., replacement arrangement, fresh stem dispatch, or full/partial refund).

7. Intellectual Property

All photos, arrangement designs, logos, text, and graphics published on cuffleyflowers@hotmail.com are the property of Cuffley Flowers and protected under UK copyright laws. Reproduction without prior written consent is strictly prohibited.

8. Limitation of Liability

Cuffley Flowers shall not be liable for indirect or consequential losses resulting from website downtime, unexpected weather transit delays, or improper handling of fresh flowers following delivery (e.g., failure to cut stems or re-fill water).

9. Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.